Accessibility

HERE is an unseated venue with step-free access throughout. Below you’ll find useful information regarding the accessibility at HERE, as well as how to request assistance to get your requirements accommodated. 

Are there Accessibility Tickets available?

Please purchase your standard ticket on DICE and reach out to DICE Fan Support via the DICE app or dice.fm/contact to confirm your requirements (e.g. wheelchair space, companion, etc). 

If we can’t accommodate your requirements DICE Fan Support will refund your ticket. Please note, that immediate assistance cannot be guaranteed, so please reach out with as much notice as possible.

Are there Companion Tickets available?

We have a limited amount of essential companion tickets for all our music events at HERE.

Please purchase the ticket type of your choice and reach out to DICE via the app or dice.fm/contact to add this to your ticket. If we have run out of companion ticket allocation and this means you are no longer able to attend the event we will refund your original ticket purchased.

Is there a Queue jump available, or priority access?

We offer Priority Access to avoid the door queue and shorten the time spent in the queue. If this would be beneficial please contact DICE via the app or dice.fm/contact to add this to your ticket.

Please note, that immediate assistance cannot be guaranteed, so please reach out with as much notice as possible. If you’re requesting help on the day of the event, please also reach out to the venue directly via accessibility@outernetlive.com. 

Is there an Accessibility Viewing Area?

For all music events, we have a limited capacity Accessibility Viewing Area for customers who require space for a mobility aid and those who require a seat. This allows each ticket holder a spot or seat in the viewing area, a standing spot in said area for the included companion, as well as Priority Access. Please get in touch with DICE through dice.fm/contact or via the DICE app to add this to your ticket. If we are unable to accommodate and you are no longer able to attend the event, we will refund the original ticket purchased.

To note: we can only accommodate up to one companion per spot or seat in the Accessibility Viewing Area.

If tickets are sold out, feel free to get in touch with DICE Fan Support as there might be some leftover allocation for the accessibility area.

Is there an Accessibility Viewing Area?

For all music events, we have a limited capacity Accessibility Viewing Area for customers who require space for a mobility aid and those who require a seat. This allows each ticket holder a spot or seat in the viewing area, a standing spot in said area for the included companion, as well as Priority Access. Please get in touch with DICE through dice.fm/contact or via the DICE app to add this to your ticket. If we are unable to accommodate and you are no longer able to attend the event, we will refund the original ticket purchased.

To note: we can only accommodate up to one companion per spot or seat in the Accessibility Viewing Area.

If tickets are sold out, feel free to get in touch with DICE Fan Support as there might be some leftover allocation for the accessibility area.

Are there any other areas away from the crowd in the venue?

Please be advised, that apart from the Accessibility Viewing Area, we cannot guarantee space away from crowds inside the venue.

We can however organise re-entry per request (please email accessibility@outernetlive.com or mention to our guest list person/host upon arrival).

What to expect on arrival for shows? 

If you have an accessibility ticket, companion ticket, and/or a queue jump ticket on top of your original ticket purchased, please head to the guest list queue (you can ask security/door staff around the venue if you have any trouble finding it) where our guest list person/host will scan your ticket and let you and your party in + show you around and answer any questions you may have, if needed.

Do you have disabled parking?   

There is no parking at the venue – the closest blue badge bays are located in Soho and Chinatown in the Q-park car parks.

Chinatown Q-park – Newport Pl, London, WC2H 7PU (7-minute walk from venue)

Soho Q-park – Poland St, London, W1F 7NQ (8-minute walk from venue)

Effect Lighting     

Please be aware that smoke machines, strobe lighting, and lasers may be used during some performances. 

Please be advised, that apart from the Accessibility Viewing Area, we cannot guarantee space away from crowds inside the venue.

We can however organise re-entry per request (please email accessibility@outernetlive.com or mention to our guest list person/host upon arrival).

Medical Requirements

We understand that our guests may need to bring medication, equipment, and/or food/drink to manage a medical condition. If you have any concerns regarding being allowed entry with any items, please get in touch with us via accessibility@outernetlive.com to discuss.

I have an access requirement not listed here, what should I do? 

If you have any additional queries on access, please contact – accessibility@outernetlive.com

What is your address?

Charing Cross Road, London, WC2H 8LH

The nearest underground station is Tottenham Court Road (Exit 4).

How can I leave feedback?

If you have/want to give any feedback please see a link to our feedback form below – this allows us to see what we are doing right and where we can improve so we very much welcome any feedback you may have.

Useful Information

Accessible Toilets – You can find the accessible toilets back left as you are looking at the stage on both the mezzanine and basement floor.

Lowered Bar – You can find the lowered bar on the mezzanine on the left-hand side of the bar.

Lifts – You can access the ground floor, mezzanine level, and basement floor via our lifts.

Host – We will have a host on hand throughout the night to show you around the venue and answer any questions you may have on the night.

Priority Access – We offer Priority Access to avoid the door queue and shorten the time spent in the queue. Priority Access is included in the Accessible Viewing Platform ticket, as well as Companion ticket. If Priority Access would be beneficial, this can be requested via DICE Fan Support – information above.

Accessible Viewing Platform – You can request a seat/space in our Viewing Platform (allocation allowing) via DICE Fan Support –  information above.

Companion Ticket – You can add a free companion ticket onto your ticket (allocation allowing) via DICE Fan Support – information above.

Step-Free Access – HERE has step-free access to the box office via the guest list queue, toilets (mezzanine and basement floor), and all of the main event space.