FAQs
How do I get in touch with the venue?
If you have a question which is not answered here, please fill out the form in our contact section on the website.
Don’t forget to keep an eye on your junk email for a response or add ‘outernetlive.com’ to your safe senders list.
Who do I speak to about my accessibility needs?
The venue is step free from the street via our elevator and has accessible toilets. We have an accessible area for most shows that is separate from the crowd with an unobstructed view of the stage. If you need a companion ticket, just get in touch and we’ll add that free of charge.
For those who need to avoid queueing, we can make sure you are first into the venue or can get straight in when you arrive.
If you have any questions, we recommend purchasing a ticket to reserve your space then getting in touch with us to arrange your visit. In the unlikely event we cannot accommodate you then your ticket will be refunded.
For any questions you can talk to us on accessibility@outernetlive.com
Who do I contact about lost property?
Please email lostproperty@outernetlive.com
What shows are coming up?
Please check our listing section to see currently announced shows and keep an eye on our social media for new announcements.
Do you have a mailing list?
Yes, you can sign up for updates at the bottom of the page.
Where can I buy tickets for an event?
If the event has been announced please go to our listings section and click ‘buy tickets’ to be taken to DICE, our ticketing partner.
When do I need to arrive at the event?
Please check the show timings on your ticket.
Can I bring a camera in?
Yes, but no professional cameras allowed (A professional camera is anything with a lens of 35mm or over. Larger SLR cameras aren’t allowed in and cameras that look similar to SLR cameras may not be allowed in.
Can I bring crutches, walking stick or other mobility aids into the venue?
Yes, however it is critical due to emergency evacuation procedure that you notify us on accessibility@outernetlive.com if you are a wheelchair user.
What should I do if I have a problem or feel unsafe at an event?
Whatever the issues talk to one of our security or staff. We want you to have a great time and we may be able to sort something out for you.
What are your age restrictions?
Different events have different age restrictions. Please consult with the event page before you purchase your ticket, if the age is not listed please contact the promoter of the event.
Can I bring my child or a baby?
This will depend on the type of event but for 18+ events the answer is no.
Can I bring a bag with me?
Yes, we have a cloakroom but cannot store large luggage. Bag size restriction: 40x20x25cm.
All items are left in the cloakroom at your own risk.
What items aren’t allowed?
Weapons (fake or real), drugs, alcohol, compressed gas, flammable liquids.
Can I bring food in?
Sweets, nuts and crisps can be brought in to the venue. No hot food or drinks are allowed.
What happens if I don’t want to be searched?
Searching is a condition of entry to HERE.
Is there a smoking area?
Yes.
Do you accept cash?
No, we’re fully cashless.
What if I have an urgent query?
Please contact us by telephone 0203 656 1170.
Phone line opening hours 9.30am-5.30pm.