FAQ’s

How do I get to the venue?

Our address is: HERE at Outernet, Charing Cross Rd, London, WC2H 8LH

Tottenham Court Road station is a 30-second walk from our front doors. The next closest stations are Leicester Square station (6 minutes walk), Covent Garden station (10 minutes), and Oxford Circus station (11 minutes walk). 

The nearest bus stops are Tottenham Court Road (Stop T) and Tottenham Court Road (Stop S) on Earnshaw Street.

How do I get in touch with the venue?

If you have a question which is not answered here, please fill out the form in our contact section on the website. 

Don’t forget to keep an eye on your junk email for a response or add ‘outernetvenues.com’ to your safe senders list.

Where do I book tickets?

To book tickets, please visit our ticketing partner, DICE. Please note that different events may sell on various platforms. However, always ensure you use official ticketing platforms when purchasing tickets. Tickets from unofficial sellers may not be valid, and you may be refused entry.

If an event is sold out can I still buy a ticket on the door?

Unfortunately, if an event is sold out, we cannot offer tickets at the door. Sign up to our newsletter and follow us on Instagram to be the first to know when tickets go on sale to avoid disappointment!

Who do I talk to about lost property?

What are your age restrictions?

Different events have different age restrictions so please check the event listing before you purchase your ticket. If you are not the correct age to attend an event, you will be refused entry, and no refund will be issued. Proof of age is required at entry and needs to be a valid physical form of photo ID.

What do I do if I feel uncomfortable at an event?

We have a zero-tolerance policy towards all harassment and prejudice. If you are made to feel uncomfortable in any way, please do not hesitate to speak to any member of staff and we will help immediately. All staff are trained in safety and awareness including Ask For Angela.

Is there a cloakroom?

Yes, we have a cloakroom but cannot store large luggage. Bag size restriction: 40x20x25cm. 

All items are left in the cloakroom at your own risk.

Is smoking permitted?

Smoking is ONLY permitted in the designated smoking area outside the venue.

Can I bring my own food or drink?

Sweets, nuts and crisps can be brought into the venue. No chewing gum, hot food or drinks are allowed.

How do I find out about stage/set times?

We do not announce stage/set times in advance, however you will find posters of these around the venue during the event.  Alternatively there may be more information on your ticket. We recommend arriving early to avoid disappointment.

Can I bring a camera in?

Yes, but no professional cameras allowed (A professional camera is anything with a lens of 35mm or over. Larger SLR cameras aren’t allowed in and cameras that look similar to SLR cameras may not be allowed in.)

Do you accept cash?

HERE is a cashless venue.

Is there parking nearby?

The nearest car parks are Q-Park Chinatown (6 minutes walk), Q-Park Soho (7 minutes walk), and Q-Park Covent Garden (10 minutes walk).

Do you film in the venue?

We regularly take video and photo content of events for promotional use, and these may be used on social media, our website or in physical formats. If you do not give consent then please tell a member of our venue management team, or get in touch with us on email: info@outernetvenues.com

Is there a dress code?

We do not have a strict dress code at HERE, but some events may have dress codes. Please check the event listing or your ticket for details.

If I am not allowed in, can I get a refund?

Management reserves the right at all times to refuse entry in all situations. We ask that you contact your ticket provider to request a refund, but we cannot guarantee you will receive one.

Is there strobe lighting or pyrotechnics?

Please be aware most shows use light and smoke effects, if you have any concerns on the night of this on the night please let a member of the venue management know. 

Is there a seating area in your venue?

We are a standing venue. If you need to take a seat or are not feeling well, please let a member of staff know.

How can I keep up to date with the events you have coming up?

Sign up for our newsletter and follow us on Instagram for all the latest news and events!

Accessibility at HERE

Our venue is step-free from the street via our elevator and has accessible toilets. We provide an accessible area for most shows, separate from the crowd, with an unobstructed view of the stage. If you need a companion ticket, just get in touch, and we’ll add that free of charge.

For those who need to avoid queuing, we can ensure you are the first into the venue or can get in straight away upon arrival.

If you have any questions, we recommend purchasing a ticket to reserve your space, then get in touch with us to arrange your visit. In the unlikely event we cannot accommodate you, your ticket will be refunded.

For any questions, you can reach us at accessibility@outernetvenues.com

Outernet Venues is a charter member of Attitude is Everything, who connect disabled people with the music and live event industries to improve access together. 

For more information regarding accessibility at HERE please continue to our Accessibility page.

What is a cup charge?

At HERE at Outernet, we’ve partnered with STACK-CUP to help reduce the global impact of disposable cups, aiming to save over 600 billion cups from ending up in landfills. Great news for our customers too! These durable cups feature innovative handle designs, making them easier to stack and carry through the crowd than traditional plastic cups.

Simply pay a one-time consideration of £0.50p for your reusable cup, and exchange it at the bar for a fresh one with each new round!