We do not announce stage/set times in advance, however you will find more information on your ticket. We recommend arriving for doors to avoid disappointment.

To book tickets, please visit our What’s On page. Please note that different events may sell on various platforms. However, always ensure you use official ticketing platforms when purchasing tickets. Tickets from unofficial sellers may not be valid, and you may be refused entry.

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Our address is: Outernet Live, Charing Cross Rd, London, WC2H 8LH

Tottenham Court Road station is a 30-second walk from our front doors. The next closest stations are Leicester Square station (6 minutes walk), Covent Garden station (10 minutes), and Oxford Circus station (11 minutes walk). 

The nearest bus stops are Tottenham Court Road (Stop T) and Tottenham Court Road (Stop S) on Earnshaw Street.

Different events have varying age restrictions so, please check the event listing before you purchase your ticket. If you are not the correct age to attend an event, you will be refused entry, and no refund will be issued. Proof of age is required at entry and needs to be presented as a valid physical form of photo ID.

The nearest car parks are Q-Park Chinatown (6 minutes walk), Q-Park Soho (7 minutes walk), and Q-Park Covent Garden (10 minutes walk).

Management reserves the right to refuse entry at all times. We ask that you please contact your ticket provider to request a refund but, we cannot guarantee you will receive one.

There is no re-admission into the venue. If you have a medical reason to leave the venue, please flag it with a member of the venue management team.

Our venue is step-free from the street via our elevator and has accessible toilets. We provide an accessible area for most shows, separate from the crowd, with an unobstructed view of the stage. If you need a companion ticket, just get in touch, and we’ll add that free of charge.

For those who need to avoid queuing, we can ensure you are the first into the venue or can get in straight away upon arrival.

If you have any questions, we recommend purchasing a ticket to reserve your space, then get in touch with us to arrange your visit. In the unlikely event we cannot accommodate you, your ticket will be refunded.

For any questions, you can reach us at accessibility@outernetlive.com

For more information regarding accessibility at Outernet Live please continue to our Accessibility page.

Smoking is ONLY permitted in the designated smoking area outside the venue.

• Aerosols (including deodorants) 
• Air Horns
• Chains & Spike/Studded Bracelets 
• Crash Helmets
• Fireworks/Flares
• Flags, Flags Sticks, Signs/Banners
• Folding Chairs 
• Hot Food & any drinks
• Glass/Plastic/Metal Bottles or containers (Perfumes ok)
• Glow Sticks
• Chewing Gum
• Helium balloons 
• Illegal Drugs
• Knives, Firearms, or any other item that could be used as a weapon 
• Large umbrellas
• Laser pens
• Packages/smoke bombs
• Video or recording equipment
• Whistles 
• NOS Ballons or NOS use equipment

Sweets, nuts and crisps can be brought into the venue. No chewing gum, hot food or drinks are allowed.

Yes, but no professional cameras are allowed (A professional camera is anything with a lens of 35mm or over. Larger SLR cameras aren’t allowed in and cameras that look similar to SLR cameras may not be allowed in).

Outernet Live is a cashless venue.

We have a zero-tolerance policy towards all harassment and prejudice. If you are made to feel uncomfortable in any way, please do not hesitate to speak to any member of staff and we will help immediately. All staff are trained in safety and awareness including Ask For Angela.

We regularly take video and photo content of events for promotional use, and these may be used on social media, our website or in physical formats. If you do not give consent then please tell a member of our venue management team, or get in touch with us on email: info@outernetvenues.com

We do not have a strict dress code at Outernet Live, but some events may have dress codes. Please check the event listing or your ticket for details.

Please be aware most shows use light and smoke effects, if you have any concerns on the night of this on the night please let a member of the venue management know. 

We are a standing venue. If you need to take a seat or are not feeling well, please let a member of staff know.

Yes! We have two cloakrooms, one on each floor, with E-Lockers. You can pre-book your locker on the day of event via the link in your DICE ticket confirmation or book on-site using QR codes around the venue.

E-Lockers are a hassle-free way to store your belongings at any show! The e-lockers are available to book in advance on the day of the event, making your entry and exit as seamless as possible:

BOOK HERE

• No queueing upon arrival
• You can easily share your locker with friends
• You can access your locker as many times as you want throughout the show
• There’s no deposit required and no key to return

Medium Locker (£8): ideal for sharing between 1-2 people.

Large Locker (£11): ideal for sharing between 2-3 people.

Medium Locker (£8): A medium locker is designed to hold 2 jackets or a small bag.

Large Locker (£11): A large locker fits a rucksack-sized bag and a jacket or can be shared for multiple jackets.

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Please email lostproperty@outernetvenues.com