Accessibility
Outernet Live is an unseated venue with step-free access throughout. Below you’ll find useful information regarding the accessibility at Outernet Live, as well as how to request assistance to get your requirements accommodated.
Viewing Area Ticket – Wheelchair / Seated
For all music events, we have a limited capacity Accessibility Viewing Area for fans who require space for a mobility aid and those who require a seat. This allows each ticket holder a spot or seat in the viewing area, a standing spot in said area for the included companion, as well as queue jump via their guest list queue, if required.
Please reach out to accessibility@outernetlive.com to secure a spot.
General Admission + Companion
We have a limited number of essential companion tickets for all music events at Outernet Live. The companion tickets will allow entry for the ticket holder and 1 companion. For high-demand shows, you may be required to send over proof of eligibility – the venue will check in with you if this is the case, so no need to send this unless you receive an email from our team asking for this.
Please reach out to accessibility@outernetlive.com to secure a spot.
Note: Your companion ticket covers both of you, so please ensure you arrive at the doors together!
Queue Jump
We offer Queue Jump to avoid the door queue and shorten the time spent in the queue for those that are require this. If this would be beneficial, please reach out to accessibility@outernetlive.com.
Please note, that immediate assistance cannot be guaranteed, so please reach out with as much notice as possible.
USEFUL INFORMATION
Accessible Toilets – You can find the accessible toilets back left as you are looking at the stage on both the mezzanine and basement floor.
Lowered Bar – You can find the lowered bar on the mezzanine on the left-hand side of the bar.
Lifts – You can access the ground floor, mezzanine level, and basement floor via our lifts.
Host – We will have a host on hand throughout the night to show you around the venue and answer any questions you may have on the night.
Priority Access – We offer Priority Access to avoid the door queue and shorten the time spent in the queue. Priority Access is included in the Accessible Viewing Platform ticket, as well as Companion ticket. If Priority Access would be beneficial, this can be requested via accessibility@outernetlive.com to secure a spot.
Accessible Viewing Platform – You can request a seat/space in our Viewing Platform (allocation allowing) via accessibility@outernetlive.com – information above.
Companion Ticket – You can add a free companion ticket onto your ticket (allocation allowing) via accessibility@outernetlive.com – information above.
Step-Free Access – Outernet Live has step-free access to the box office via the guest list queue, toilets (mezzanine and basement floor), and all of the main event space.
ADDITIONAL FAQS
I have an access requirement not listed here. What should I do?
If you have any further questions or specific requirements, please reach out to our team at accessibility@outernetlive.com.
What should I expect upon arrival?
The Host is available to provide a tour of the space and answer any questions you may have about the facilities.
Please head to the Guest List queue on arrival. Security or door staff can direct you if needed.
A Host will scan your tickets and grant entry for you and your party.
Where is the closest Travel & Parking?
Address: Charing Cross Road, London, WC2H 8LH
Nearest Station: Tottenham Court Road (Exit 4 provides step-free access).
Is there disabled parking? The venue does not have its own parking. The nearest Blue Badge bays are located in the following Q-Park facilities:
Q-Park Soho: Poland St, W1F 7NQ (approx. 8-minute walk).
Q-Park Chinatown: Newport Pl, WC2H 7PU (approx. 7-minute walk).
Can I bring an assistance animal?
Assistance dogs may be permitted depending on the specific event. To confirm arrangements, please contact the venue at accessibility@outernetlive.com before the show.
What do I do if I have Medical Requirements?
Outernet London accommodates guests who need to bring medication, medical equipment, or essential food/drink to manage a health condition. To ensure a smooth entry at the door, guests are encouraged to notify the venue in advance via accessibility@outernetlive.com.
Are there Special Effects?
Please be aware that smoke machines, strobe lighting, and lasers are frequently used during performances. If you have concerns regarding a specific show, please contact the venue.
Are there areas away from the crowd?
Apart from the dedicated accessibility viewing area, the venue cannot guarantee spaces away from the crowd.
However, the venue can organise re-entry for those who need to step out. You can request this in advance via email (accessibility@outernetlive.com) or speak with the Host upon arrival.
How can I submit feedback?
If you have/want to give any feedback to Outernet Live, please see a link to their feedback form below – this allows them to see what they are doing right and where they can improve, so they very much welcome any feedback you may have.